Monthly Travel & Hospitality Roundup: SEPTEMBER 2018

Posted on Posted in Monthly Roundup

Hi All,

We are back with our Monthly Travel and Hospitality Roundup, where we bring you the most interesting and relevant news from the travel industry to keep you updated. Don’t forget to follow us on social media: Facebook, Twitter, LinkedIn.

 

Hotels

Leading Hotels of the World Revamps Its Loyalty Program

Leading Hotels are coming with new loyalty programs that are point based and has more redemption flexibility in terms of availability and room categories than in their previous iteration. Learn More

 

How to make your hotel’s book direct offering unique

Travellers can get bogged down by same-same marketing, and middle-of-the-road hotel experiences. They want something unique, authentic, and personalised. Learn More

 

Hilton Grows All-Inclusive and 8 Other Hospitality Trends This Week

Hilton announced its partnership with Playa Hotels & Resorts to grow Hilton’s portfolio of all-inclusive resorts in the Caribbean and Latin America. Learn More

 

How Hotels Need to Balance the Amenities We Want Versus Those We Actually Use

More often than not, researchers found, guests expect to use certain amenities such as an alarm clock, spa, and in-room dining than they actually do use them. there’s a very careful consideration to be made here by hoteliers, and even if guests don’t use a particular amenity as much as they think they will, that doesn’t necessarily mean that a hotel should get rid of it. Learn More

 

OTAs

TripAdvisor heralds landmark moment as fake reviews business is busted

TripAdvisor also penalized properties which had paid for fake reviews through ranking demotion and, in some cases, flagging repeat offenders with a red badge that warns users that the company has attempted to manipulate reviews. Learn More

 

Travel Industry Needs to Embrace Personalization

A new survey suggests that travel providers are losing out on business because they are missing opportunities to better customize the experience. Learn More

 

Travel Tech

Top Travel Technology Trends For 2018

With 2018 hitting the ground running with storms, social storms and more AI, it is essential to recognize the trends that will play a crucial role in shaping the Travel industry.  Looking back on 2017, it was quite a pivotal year for Travel with the adoption of new digital technologies like Chatbots, RPA and AI hitting critical mass. Learn More

 

Voice automation is becoming part of the guest experience

Imagine guests being able to sync a phone to a hotel room, using it to control all touchpoints. Through an app or voice, a guest can have a touch-free experience that impacts all technology, amenities and special requests. Learn More

 

Understanding How Chatbots Can Deliver More Revenue to Your Hotel

Chatbots greatest ability currently is to provide 24/7 communication to clientele, answering frequently asked questions, giving recommendations, and offering additional services or products such as room service or upgrades. Learn More

 

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