Net Promoter Score & how it improves your Hotel Feedback Management

Posted on Leave a commentPosted in Feedback Management

Did you know? By asking a single question, you can track & understand your promoters and detractors, thus producing a clear measure of your hotel’s performance from your Guest’s perspective. Studies show that companies with higher than average Net Promoter Score (NPS) achieve two times long-term profitable growth. NPS is based on the fact that […]

Common Sense approach to managing your Hotel’s Online Reputation

Posted on Leave a commentPosted in Travel Recommendation

Many companies that thrive on encouraging travellers to write reviews are now having a challenge in ensuring sanity in the system due to their inability to track real and unreal reviews. Few months back, Steve Kaufer, the CEO of TripAdvisor wrote an open communication to hotels about the mushrooming of a number of companies that […]