Simplify and enrich your feedback management process and enhance guest interaction

Design your own surveys and tag scoring metrics to measure performance at all levels and capture guest sentiments and ratings that influences your hotel’s reputation with KePSLA’s feedback collection and management.

Get your guests to talk about you

Less or no reviews is equally harming as bad reviews. Engage guests effectively using KePSLA's feedback management and gather feedbacks that will help boost your reviews and rankings.

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Core Features

Onsite & Offsite Surveys

Create target specific surveys for Tablets, Mobiles or Emails to engage guests while they are in-house or post check-out using our easy to use feedback management tool. Provide guests with simplified user experience and achieve higher survey participation rate.

Configurable Questions and Answers

Choose questions and answer methods from our hospitality specific libraries and customize the same or simply create an entire new survey to match your requirements with our feedback management tool. Define your own terminologies to add uniqueness and build creative content.

Sentiment Score Tagging

Define a survey score at multiple levels by tagging Questions/ Sub-Questions to Department, Key Performance Indicators and even to the Keywords to obtain a holistic yet well analysed sentiment rating with our user friendly feedback management tool.

Integrated Templates for TripAdvisor and others

Increase review volumes and boost ratings on TripAdvisor by generating real-time surveys through our integrated templates. Toggle between surveys to target review generation on various sites and improvise distribution and visibility.

Publish and Market Reviews

Use our inbuilt marketing connector to publish your surveys on own website or create google feeds for optimizing search engine ranking. Flash guest feedbacks on social media sites and grow your community and followers.

Set Real-Time Alerts on Negative Scores

Feedback management helps receive alerts and notification on set level of scores and identify dissatisfied customers at early levels to enable service recoveries and prompt actions to be taken for customer retention.

Advantages

Prevent Lost Revenues and Customers

With KePSLA feedback management, understand and analyse lost customers/revenues and build prompt solutions to win them back.

Focus on Improving RevpPAR

Feedback management helps your organisation understand (in real time) the positives and negatives of your daily activities and helps to grow RevPARs.

Improve Site Ranking & Search Enging Presence

Participate in reviews generation programs of TripAdvisor and other sources and also push captured reviews as user generated content to Google feeds for SEO.

Track the Pulse of your Business

Feedback Management gives you the ability to be in ‘real time’ touch with your customer satisfaction to ensure all issues are tracked and resolved.

Drive Repeat and Recommended Business

Track customer preferences and expectations to strategies customer loyalty with in-depth focus on “Net Promoter Score” and likely recommendations.

Centrally View and Manage Surveys

Guest survey management made easier with our feedback management dashboard, while allowing prompt interactions and customer engagement .

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Review Intelligence

Travel Recommendation