CONNECT AND ENGAGE WITH YOUR GUESTS
Connect real-time with your guests from pre-booking to post-stay. Enhance customer delight and integrate the feedback from your guests to provide a personalized stay experience. Proactively seek feedback and enhance the social profile of your hotel
ON-SITE AND OFF-SITE SURVEY
Create target specific surveys for Tablets, Mobiles or Emails to engage guests while they are in-house or post check-out. The application’s simple user interface helps drive higher survey participation rate.
DESIGN YOUR SURVEY QUESTIONS
Create an entirely new survey to match your requirements or use templates from our hospitality-specific libraries and customize it accordingly.
Define a survey score at multiple levels by tagging keywords to the department, key performance indicators and even to the keywords to obtain a holistic yet well-analyzed sentiment rating.
GENERATE PERFORMANCE REPORTS
Gain key insights into each department’s & KPI’s performance in real time, based on the guest’s feedback collected.
PUBLISH AND MARKET REVIEWS (βeta)
Use our inbuilt marketing connector to publish your surveys on own website or create google feeds for optimizing search engine ranking. Publish guest feedbacks on social media sites and grow community and followers.
Receive alerts and notification onset level of scores. Identify dissatisfied customers at early levels to enable service recoveries and prompt actions to be taken for customer retention.