RepuFact is one of the world’s best Review Management and Customer Intelligence solution for the Hospitality & Tourism industry. They track User Generated Content across 125+ different internet venues and 25 global languages to extract customer reviews of all kinds, forms & languages, analyse them and give meaningful insights and quantifiable scores across various functions of the hospitality industry. This enables organisations to measure their efficiencies, evaluate standards and plan improvisation on focused parameters while engaging with the customers effectively.
The state of the art RepuFact sentiment analysis engine uses our proprietary “Natural Language Processing and Semantic Algorithms” to identify “POS Tags” (Part of Speech Tags) in a review and return a “Sentiment Value Score” for each reference & mention.
All the sentiment value scores then translate into the aggregated scores at a Department level and for relevant Key Performance Indicators. RepuFact “Hospitality keyword Banks and Libraries” are derived and designed by our in house NLP experts and data scientist to create a world-class “Ontologies and Taxonomies” for Guest Intelligence Analytics. Our average customer, a 40 room & 3-star property has seen multiple benefits of working with us.