Guest satisfaction should be a top priority at any given point of time for hoteliers, irrespective of whether they are managing a large chain of luxury hotels or an intimate... read more →
Improve the guest experience and offer personalized services with KePSLA new Pre Check-in email services. A good percentage of guests do not like to call or make a conversation for... read more →
In the changing landscape of the hospitality industry, (Average Daily Rate) ADR and RevPAR are the two most important indicators for hoteliers to measure their performance. Hotel guests have proved... read more →
Today’s hospitality industry depends very heavily on technology for all activities. Technology has overtaken day to day operations in the hotel industry so much that the software provides you with... read more →
We all know that there are many hotels that go above and beyond their call of duty to satisfy and delight their customers. They come up with new ways every... read more →
Being a hotelier isn’t easy. It is the industry where you must live and breathe customer satisfaction. There are so many things to keep track, so many metrics to measure... read more →
A lot of Hoteliers are in a dilemma if feedback management impacts their business in some way and increases revenue in some way or the other. They are clueless if... read more →
Did you know? By asking a single question, you can track & understand your promoters and detractors, thus producing a clear measure of your hotel’s performance from your Guest’s perspective.... read more →