Nov 04

Feature Updates : Q4 2019

📢Introducing: Corporate Dashboards
Ideal for large hotel chains to get a global view on their online reputation scores, guest satisfaction scores, NPS.

🎨Fully customizable – Responsive Surveys
Run a set of sub-questions under each survey question based on the feedback to help truly understand the guest’s sentiments.
Additionally, the surveys can be fully customized with your own banners, fonts, colors, etc.

We’ve also updated our surveys to support Multilingual questions & inputs!🌍🌎🌏

🧠The surveys are now based on AI & ML. Since most surveys accept user inputs,  we train our AI to recognize answer patterns, sort top responses, and categorize them according to sentiment. Make each survey that you take better (And smarter!) than the last one.

🥇🥈🥉Enhanced User Control
Gain full control over your login credentials and personal notifications based on scores.

Scheduled Reports
Now schedule default/numerical reports in FMS per your requirement.
Also, you may opt-in for an automated weekly report📅 of your hotel’s weekly performance in RI & FMS!

👀View replies to reviews irrespective of reply source
If you choose to reply to a review directly from the OTA login, or from our dashboard, You can now view all your replies to your reviews.

🎴 New Release: Image classification API

Sort and tag images based on persona, by object, environment and other recognition capabilities.

🔧APIs for Feedback Management & Review Intelligence

Display your surveys and reviews collected on your hotel’s website with our new APIs.
Do more with the data collected and categorized.