Publish Guest Reviews on TripAdvisor

Drive more Bookings and Increase your Hotel's Reviews, Ratings & Rankings on TripAdvisor.

TripAdvisor rankings are calculated based on ratings, number of reviews and freshness of the review. We help you to improve all the 3 factors.

  • Simple 2 step review collection process.
  • Increase in Guest response rate
  • Quick and Easy PMS Integration

Make your Guests feel Special with Pre Check-in Surveys!

Capture Guest Preferences even before they Check-in. Our Pre Check-in emails help you design the perfect guest experience By understanding their needs before they arrive. Upsell services and offers to your guests.

Simplify and enrich your feedback management process and enhance guest interaction

Design your own surveys and tag scoring metrics to measure performance at all levels and capture guest sentiments and ratings that influences your hotel’s reputation with KePSLA’s feedback collection and management.

Get your guests to talk about you

Less or no reviews is equally harming as bad reviews. Engage guests effectively using KePSLA's feedback management and gather feedbacks that will help boost your reviews and rankings.

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Core Features

Onsite & Offsite Surveys

Create target specific surveys for Tablets, Mobiles or Emails to engage guests while they are in-house or post check-out using our easy to use feedback management tool. Provide guests with simplified user experience and achieve higher survey participation rate.

Configurable Questions and Answers

Choose questions and answer methods from our hospitality specific libraries and customize the same or simply create an entire new survey to match your requirements with our feedback management tool. Define your own terminologies to add uniqueness and build creative content.

Sentiment Score Tagging

Define a survey score at multiple levels by tagging Questions/ Sub-Questions to Department, Key Performance Indicators and even to the Keywords to obtain a holistic yet well analysed sentiment rating with our user friendly feedback management tool.

Integrated Templates for TripAdvisor and others

Increase review volumes and boost ratings on TripAdvisor through our integrated templates. Toggle between surveys to target review generation on various sites and improvise distribution and visibility.

Publish and Market Reviews

Use our inbuilt marketing connector to publish your surveys on own website or create google feeds for optimizing search engine ranking. Flash guest feedbacks on social media sites and grow your community and followers.

Set Real-Time Alerts on Negative Scores

Feedback management helps receive alerts and notification on set level of scores and identify dissatisfied customers at early levels to enable service recoveries and prompt actions to be taken for customer retention.