Feedback-Management

CONNECT AND ENGAGE WITH YOUR GUESTS

Connect real-time with your guests from pre-booking to post-stay. Enhance customer delight and integrate the feedback from your guests to provide a personalized stay experience. Proactively seek feedback and enhance the social profile of your hotel

ON-SITE AND OFF-SITE SURVEY

Create target specific surveys for Tablets, Mobiles or Emails to engage guests while they are in-house or post check-out. The application’s simple user interface helps drive higher survey participation rate.

DESIGN YOUR SURVEY QUESTIONS

Create an entirely new survey to match your requirements or use templates from our hospitality-specific libraries and customize it accordingly.

KEYWORD TAGGING

Define a survey score at multiple levels by tagging keywords to the department, key performance indicators and even to the keywords to obtain a holistic yet well-analyzed sentiment rating.

GENERATE PERFORMANCE REPORTS

Gain key insights into each department’s & KPI’s performance in real time, based on the guest’s feedback collected.

PUBLISH AND MARKET REVIEWS (βeta)

Use our inbuilt marketing connector to publish your surveys on own website or create google feeds for optimizing search engine ranking. Publish guest feedbacks on social media sites and grow community and followers.

STAY INFORMED

Receive alerts and notification onset level of scores. Identify dissatisfied customers at early levels to enable service recoveries and prompt actions to be taken for customer retention.

BOOKING CONFIRMATION : PRE-WELCOME EMAIL

Hoteliers can connect with the guests and begin engaging with them before check-in. Share detailed itinerary, send out a welcome email, reach out to understand preferences, all of this can be easily executed using KepSla’s Guest Connect solution. Using the pre-check-inn survey template, hoteliers can easily capture customer requirements and design the perfect GUEST EXPERIENCE. Hoteliers can also use this insight to upsell and cross-sell hotel amenities and services. The check-in alert before the actual event also helps hotel staff be completely ready to welcome the guest.

CHECK-IN SURVEY : PRE-WELCOME EMAIL

Leverage the application to understand guest satisfaction. Hoteliers can design their questions and share them with guests using the survey tool. The tag scoring metrics can be used to measure department wise performance, guest sentiments, and ratings. This data can be analyzed real-time and corrective actions can be taken while the guest is at the hotel. This helps reinforce brand credibility with the guest and chances of generating a positive review on the experience during check out is higher.

SATISFACTION SURVEY : PRE-WELCOME EMAIL

Capture guest feedback on the overall stay during check out. Use the device-agnostic Guest connect the solution to seek real-time feedback as the guests check out. An email seeking feedback can also be sent out to the guest. This boosts the chance of generating reviews that can be then posted on relevant sites to enhance the reputation factor.