GUEST MESSAGING

GUEST MESSAGING

Two-way guest messaging is the new normal

KePSLA’s 24/7 AI agent proactively reaches out to guests on their preferred channel of choice, empowers hoteliers to engage all guests than ever before.

KePSLA in action

Automate guest feedback collection

Intercept negative online reviews by resolving issues in real time.

Automate concierge services

Have your on-site/remote concierge digitally assist your guests and manage tasks.

Automate check-in

Send & Receive documents from guests with attachments.

The benefits for your guests are endless

Let your guests choose and communicate digitally on their platform of choice (WhatsApp Messenger, SMS, Viber, WeChat, etc.) without the need to download a thing.

Request Information

Request Information

Fulfill requests faster by immediately and automatically alerting and routing guest messages to the right team member.

Request Missing Amenities

Request Missing Amenities

Guest forgot their toothbrush? No need to call and wait for the Front Desk: a simple message would suffice.

Digital Concierge

Digital Concierge

Whether or not you have a dedicated concierge, you can make personalized recommendations and deliver the most memorable guest experience.

Report an Issue

Report an Issue

Route and escalate dissatisfied customers to the service recovery team. Goodbye, bad reviews!

Gather Feedback on Quality of Stay

Gather Feedback on Quality of Stay

Ask guests for timely feedback to measure how you are doing and fix any issues in real-time.

Enjoy hotel offerings

Enjoy hotel offerings

Coordinate spa appointments, special events, and F&B activities through real-time messaging.