Two-way guest messaging is the new normal
KePSLA’s 24/7 AI agent proactively reaches out to guests on their preferred channel of choice, empowers hoteliers to engage all guests than ever before.
KePSLA’s 24/7 AI agent proactively reaches out to guests on their preferred channel of choice, empowers hoteliers to engage all guests than ever before.
Intercept negative online reviews by resolving issues in real time.
Have your on-site/remote concierge digitally assist your guests and manage tasks.
Send & Receive documents from guests with attachments.
Let your guests choose and communicate digitally on their platform of choice (WhatsApp Messenger, SMS, Viber, WeChat, etc.) without the need to download a thing.
Fulfill requests faster by immediately and automatically alerting and routing guest messages to the right team member.
Guest forgot their toothbrush? No need to call and wait for the Front Desk: a simple message would suffice.
Whether or not you have a dedicated concierge, you can make personalized recommendations and deliver the most memorable guest experience.
Route and escalate dissatisfied customers to the service recovery team. Goodbye, bad reviews!
Ask guests for timely feedback to measure how you are doing and fix any issues in real-time.
Coordinate spa appointments, special events, and F&B activities through real-time messaging.