Two-way guest messaging is the new normal
KePSLA’s 24/7 AI agent proactively reaches out to guests on their preferred channel of choice, empowers hoteliers to engage all guests than ever before.
GUEST MESSAGING
KePSLA in action
Automate guest feedback collection
Intercept negative online reviews by resolving issues in real time.
Automate concierge services
Have your on-site/remote concierge digitally assist your guests and manage tasks.
Automate check-in
Send & Receive documents from guests with attachments.
The benefits for your guests are endless
Let your guests choose and communicate digitally on their platform of choice (WhatsApp Messenger, SMS, Viber, WeChat, etc.) without the need to download a thing.
Request Information
Fulfill requests faster by immediately and automatically alerting and routing guest messages to the right team member.
Request Missing Amenities
Guest forgot their toothbrush? No need to call and wait for the Front Desk: a simple message would suffice.
Digital Concierge
Whether or not you have a dedicated concierge, you can make personalized recommendations and deliver the most memorable guest experience.
Report an Issue
Route and escalate dissatisfied customers to the service recovery team. Goodbye, bad reviews!
Gather Feedback on Quality of Stay
Ask guests for timely feedback to measure how you are doing and fix any issues in real-time.
Enjoy hotel offerings
Coordinate spa appointments, special events, and F&B activities through real-time messaging.
7019782975
successwith@kepsla.com
www.kepsla.com