Hoteliers

HELPING HOTELS THROUGH THE GUEST JOURNEY

Grow direct bookings, manage reviews, boost online reputation & ratings, increase guest satisfaction scores and revenues.

Travel Recommendation

  • Personalize content & images to match booker persona
  • Display your quality & strengths to all your bookers
  • Grow direct bookings
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Feedback Management

  • Get real time guest feedback
  • Benefit from a hybrid app and AI driven chatbots
  • Capture and market customer reviews
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Review Intelligence

  • Track and reply to every customer feedback
  • Build strong quality governance
  • Understand competition
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TESTIMONIALS

``As a beach resort in a very competitive market, we must be on our toes to not only improve our services but also to keep track of our competitors. KePSLA’s comparative analysis solution is a brilliant option for us to understand our close competition and take both tactical and strategic decisions based on their data. We look forward to seeing competition trends defined at both a macro and micro level in a beautifully arranged table. This is a key discussion point for us in our weekly management meetings.we also appreciate all the assistance and support we’ve gotten from Kepsla in regards to our customization requests!``- Soumya Bellubi | Palm Beach Resorts
``As a chain with multiple properties & multiple locations, we have a challenge at the head office to get a single dashboard view of our customer sentiment. KepSLA solves this for us. Our colleagues in the various locations can also immediately reply to reviews spread over different booking and review sites, which saves them a lot of time.``- Anne Sofie Nedee | Corsendonk
KePSLA has been able to solve one of our biggest challenges when it comes to replying to guest reviews. For our business, it is of paramount importance to ensure 100% guest satisfaction. We believe that we should be replying to all guest reviews, be it positive or negative within our internally acceptable KRAs. KePSLA has done a seamless integration of its engine with all our OTA extranets which helps us use a single screen to complete all replies. Some of the big advantages that we see with this feature are (a) our login/password of extranets are secure with key personnel and we do not have to share it with the front office as they contain cash value information (b) This saves a lot of time for our front office who do not have to log into multiple sources and reply separately. Interestingly KePSLA also takes care of the translation of non-English reviews. (c) As management, we have clear data to tell us how promptly the reply has been reverted too.- Saurabh Bhattacharya | Leva