Hi All,
We are back with our Monthly Travel and Hospitality Roundup, where we bring you the most interesting and relevant news from the travel industry to keep you updated. Don’t forget to follow us on social media: Facebook, Twitter, LinkedIn.
Hotels
Leading Hotels of the World Revamps Its Loyalty Program
Leading Hotels are coming with new loyalty programs that are point based and has more redemption flexibility in terms of availability and room categories than in their previous iteration. Learn More
How to make your hotel’s book direct offering unique
Travellers can get bogged down by same-same marketing, and middle-of-the-road hotel experiences. They want something unique, authentic, and personalised. Learn More
Hilton Grows All-Inclusive and 8 Other Hospitality Trends This Week
Hilton announced its partnership with Playa Hotels & Resorts to grow Hilton’s portfolio of all-inclusive resorts in the Caribbean and Latin America. Learn More
How Hotels Need to Balance the Amenities We Want Versus Those We Actually Use
More often than not, researchers found, guests expect to use certain amenities such as an alarm clock, spa, and in-room dining than they actually do use them. there’s a very careful consideration to be made here by hoteliers, and even if guests don’t use a particular amenity as much as they think they will, that doesn’t necessarily mean that a hotel should get rid of it. Learn More
OTAs
TripAdvisor heralds landmark moment as fake reviews business is busted
TripAdvisor also penalized properties which had paid for fake reviews through ranking demotion and, in some cases, flagging repeat offenders with a red badge that warns users that the company has attempted to manipulate reviews. Learn More
Travel Industry Needs to Embrace Personalization
A new survey suggests that travel providers are losing out on business because they are missing opportunities to better customize the experience. Learn More
Travel Tech
Top Travel Technology Trends For 2018
With 2018 hitting the ground running with storms, social storms and more AI, it is essential to recognize the trends that will play a crucial role in shaping the Travel industry. Looking back on 2017, it was quite a pivotal year for Travel with the adoption of new digital technologies like Chatbots, RPA and AI hitting critical mass. Learn More
Voice automation is becoming part of the guest experience
Imagine guests being able to sync a phone to a hotel room, using it to control all touchpoints. Through an app or voice, a guest can have a touch-free experience that impacts all technology, amenities and special requests. Learn More
Understanding How Chatbots Can Deliver More Revenue to Your Hotel
Chatbots greatest ability currently is to provide 24/7 communication to clientele, answering frequently asked questions, giving recommendations, and offering additional services or products such as room service or upgrades. Learn More