Hotel Reputation Management Services

Outsource your complete online reputation management and benefit from

  • Professionally managed of online reputation services
  • Reduced cost
  • Guaranteed improvement in direct bookings
  • Actionable MIS
  • Advice and expertise from the best in the business

Let us build a positive reputation and online brand for your hotel / restaurant by taking care of complete review and social media monitoring and replying to customers.

Average number of reviews for a Hotel



% of travelers who find user reviews important



% of travelers who won't book a hotel without reviews


What you get?

Our innovative approach and guaranteed process ensure complete tracking and solutions on every stage of your guest’s travel journey. We offer timely and professionally written guest review responses for your hotel or restaurant.

  • Online review monitoring and reply assitance.

  • Social reviews monitoring & reply assitance.

  • Review Analysis and Improvement tips.

  • Consolidated Monthly reports

All replies within 24 hours of review posting.

Guaranteed improvement in Hotel Ranking.

15-18% increase in repeat customer bookings.

Increased occupancy by 5%.

Reply to Reviews on

Social media monitoring from

Complete Hotel Reputation Management Process

Learn how we helped Hotel Swagath increase their direct bookings by 149% in a month

  • Direct bookings went up with an increase of 149%.

  • Hotels TripAdvisor rank went up from 235 to 71.

  • Occupancy rate improved from 58% to 74% .

  • Distribution cost reduced from 25% to 3% for the incremental bookings.

We have helped over 8562 hotels to achieve their goals

Don’t take our word for it, see for yourselves!

The deep analysis of Department and KPI that KePSLA Hotel Management Software offers seems to a unique and useful feature for us. This has really helped us understand our weaknesses and strengths at a very gradual level.

Mr. Vivek Ananth Hotel Manager , Hotel Clarion, Chennai

Since we are a leisure destination, our peak period is limited. We must ensure that we optimize this period well. KePSLA Hotel Management Software helps us to track every review across all languages and reply to them. We are confident that we have heard  answered all customer complaints and compliments with care, due to their product.

Mr.Pankaj Gupta DGM Marketing at MAYFAIR Hotels & Resorts

A large part of our customers are young and social media savvy. From the many similar products that we have seen KePSLA’s feed from social media like Facebook, Google etc is the best and helps us track and manage customers promptly

Mr.Vishal Kamat Director - Kamat Group & CEO (Fort Jadhavgadh)

We have been working on the KePSLA review Intelligence product for over one year now and find it to be an extremely simple and practical solution. Their feature of viewing & answering all reviews from a a single screen is a big advantage for a small hotel like ours. It saves me precious time and helps me focus on many other tasks that I have as a proprietor of this hotel.

Mr.Nahiem Verkumb Owner & Director, Arafa Inn, Bangalore