Review Intelligence

PROTECT YOUR BRAND, OPTIMIZE YOUR REVIEW PORTFOLIO AND ENGAGE WITH YOUR GUESTS

TURN GUEST INTELLIGENCE INTO YOUR COMPETITIVE ADVANTAGE 

POWER YOUR BUSINESS WITH OUR GUEST INTELLIGENCE SOLUTION. MANAGE YOUR ONLINE REPUTATION, GROW YOUR REVIEWS ON SITES THAT MATTER TO YOU MOST, DEEP DIVE INTO GUEST REVIEWS AND UNDERSTAND YOUR HOTEL PERFORMANCE BY THE DEPARTMENT.

RICH DASHBOARD

  • Deep dive into reviews leveraging our smart analytics
  • Access guest sentiments based on semantic analysis 
  • View department and KPI scores
  • Identify strengths and improvement areas 

COMPETITOR PERFORMANCE

  • Check how you measure up to your competition
  • Compare up to 10 competitors
  • Get department and KPI level data of competitors
  • Identify Do’s and Don’ts
  • Set Goals and Milestones and compete against competitors

PERFORMANCE SCORES

  • Rating Score Index compiled and  calculated from reviews across 120+ sources and in 30 languages
  • Department score that is customized as per each hotel’s requirement
  • Trends and analysis of 18 important Key Performance Indicators of the hotel

MANAGE REVIEWS

  • The solution leverages Neuro Linguistic Programming (NLP) and machine learning to dissect reviews 
  • Reply directly to the review source from a single point
  • View original and translated reviews in foreign languages

Monitor your reviews real-time with our review notification. Receive alerts to market positive reviews and manage negative comments. 

KePSLA’s Guest Intelligence solution easily integrates with leading PMS, CRM, CRS, RMS, Loyalty and Channel Manager solutions making it simple for users to access via single sign in. Integrated with our Feedback Management solution, hoteliers can engage proactively with guests from pre check-in and seamlessly receive reviews post check out.

Stream your positive surveys directly onto your website and share them with your community on Facebook, Twitter. More reviews online mean better organic ranking for your website.