What We Do?

KePSLA is an acronym to “Key Performance Scores and Lexical Analytics”.

We aggregate and analyse online customer reviews to present meaningful and actionable insights for the hospitality industry.

Our intelligent solutions enable hotels, hospitality consultants and OTAs to measure and enhance their products & services, improve their reputation and promote guest satisfaction.


Travel Recommendation(Hotel Icon)

Travel Recommendation

A travel recommendation engine delivering contextual, personalized recommendations and insights based on the historical sentiments and matching algorithm for a specific persona from global reviews.

Review Intelligence(Review Icon)

Review Intelligence

A next generation review aggregation and analysis solution which explores multiple internet sources and delivers quantifiable scores and in-depth metrics to enhance customer experience and reputation for the hospitality industry.

Feedback Management(check list icon)

Feedback Management

A real-time feedback management solution that simplifies and enhances guest interaction and influences the hotel’s online presence, reputation, and rating. Stay connected to your customer more than ever!

The Power of KePSLA

A SaaS-based analytics Hotel Management Software that translates customer sentiments into actionable insights.

A plug-and-play Hotel Management Software that can run on any variety of data set(Categorical/Numerical).

A domain agnostic Hotel Management Software uses statistical and artificial intelligent algorithms.

  • Single screen to track customer feedback from 124 global sites in 20 languages.

  • Deep impactful analysis at a Department & KPI level which can have tactical and strategic benefits.

  • A Hybrid do-with-you model with email, call and chat support.

  • Cost effective solution with guaranteed ROI within 3 months of subscription.

  • Ability to track real-time happiness quotient of your guests.

Whom We Matter


Manage reviews and boost your online reputation and ratings with our easy to use central platform

Online Travel Portals

Power online shopping with personalized searches, filtering and sorting functionalities

Travel Management

Drive hotel contracting and rate negotiations with better insights on service standards and ratings

Destination Management

Gain insights on visitor’s expectations and satisfaction scores and build strategies for destination marketing


Hospitality Consultants

Back your hospitality consultations or investment researches with powerful customer intelligence data

Hotel Associations

Utilize review intelligence to measure performances of member hotels and simplify rating processes

Some Facts


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Countries Present


What our clients say

The deep analysis of Department and KPI that KePSLA Hotel Management Software offers seems to a unique and useful feature for us. This has really helped us understand our weaknesses and strengths at a very gradual level.

Mr. Vivek Ananth Hotel Manager , Hotel Clarion, Chennai

Since we are a leisure destination, our peak period is limited. We must ensure that we optimize this period well. KePSLA Hotel Management Software helps us to track every review across all languages and reply to them. We are confident that we have heard  answered all customer complaints and compliments with care, due to their product.

Mr.Pankaj Gupta DGM Marketing at MAYFAIR Hotels & Resorts

A large part of our customers are young and social media savvy. From the many similar products that we have seen KePSLA’s feed from social media like Facebook, Google etc is the best and helps us track and manage customers promptly

Mr.Vishal Kamat Director - Kamat Group & CEO (Fort Jadhavgadh)

We have been working on the KePSLA review Intelligence product for over one year now and find it to be an extremely simple and practical solution. Their feature of viewing & answering all reviews from a a single screen is a big advantage for a small hotel like ours. It saves me precious time and helps me focus on many other tasks that I have as a proprietor of this hotel.

Mr.Nahiem Verkumb Owner & Director, Arafa Inn, Bangalore

Our Clients

Jehan Numa
Koh Munnork
De Sovrani